FAQ’s

FAQs

Frequently asked questions about Bali Decor Rental

Our office hours; Monday to Friday 9 am – 6.00pm; Saturday – by appointment only.
Warehouse/Showroom: Monday – Saturday: By Appt. Only

You can obtain a quote from our website by completing the check-out process, or you download our catalogue and complete the order form. Alternatively, you can WhatsApp us +62 877 3619 6919 or email hello@balidecorrental.com

Yes, our minimum order for Bali Décor Rental is Rp 750,000, excluding damage waiver – if applicable, and delivery fees.

The prices shown on our website are based on our daily terms: All items will be collected at the conclusion of event no later than 1AM. Extended rental periods are allowed and charged according to the length of the time required.

No. The delivery fee is an additional cost determined by the items and quantities on the order, the delivery location, and ease of access to property.

Delivery fees cover the man hours to prepare, pack, load, unload, pick up and return our items. The fee will vary depending on the amount of labor that is required for the included items, quantities on the order, the delivery location, and ease of access to property.

The damage deposit is an industry standard of the items hired value, which is added to select orders. Damage deposit for select items in the amount of 50% replacement cost must be satisfied before delivery or pickup of the items as guarantee in case of loss or damage. If there is no damage the full amount will be returned at the end of the event, if possible, or within 24 hours at the latest. Any damage or loss of the rental items will be charged to client. The cost will be informed to client in advance upon confirmation.

Once you are happy with your quote, please contact your account manager who will be able to confirm your booking and forward you a deposit invoice. A 50% deposit is required to confirm your order and the remaining balance will need to be cleared 7 business days prior to the event. Bali Décor Rental accepts payment via bank transfer, MasterCard, and Visa. Credit card payments will incur a 3% surcharge.

Self-collection requires pre-approval. Please contact your account manager for more information. All self-collection orders require full payment 7 business days prior to collection date. Please ensure that you arrange to collect your order in a covered vehicle. If necessary bring blankets and straps with you to secure the items during transit. If suitable conditions for safe transport are not present upon collection we reserve the right to cancel self-collection.

Any orders placed less than 7 business days prior to event are considered ‘last-minute orders’ and may incur additional surcharges for additional labor and transport. Orders are subject to availability of items and/or ability to fulfill the orders within time parameters.

Yes, however if you require delivery or collection outside our normal operation hours, you will incur an additional fee. Please speak to your account manager for pricing.

All hire equipment must be returned by the pre-arranged pick up date / time on your order. Failure to do so will incur an additional daily rental charge for each item not returned, every 24 hours.

Reduction in quantity greater than 20% and/or reductions made within 14 days of event subject to 50% amount of total rate of cancelled items.

Cancellation fee will incur 50% after job confirmation, 75% if cancelled less than two weeks before event date. 100% fee if less than 3 days before the event.

Kindly WhatsApp us +62 877 3619 6919 or email hello@balidecorrental.com and provide reference. Depending on time and availability of staff we’d be happy to assist in sourcing and/ or custom production.

Yes! We do sell select items. Either contact your account manager or WhatsApp us +62 877 3619 6919 or email hello@balidecorrental.com.